Thursday, February 26, 2009

Ebrary and Mac Users

Technical support for the Ebrary book service has recently offered the following troubleshooting tips for Mac users who try to access their online books:

Mac users are still experiencing problems with FireFox 3
and the plugin. If they wish to use Firefox they will need to use
Firefox 2.x.

As for Safari, version 3 works fine with our plugin and our tests
indicates that the new Safari 4 beta works fine with our plugin.

Our best recommendation for Mac users is when they have an initial problem they should check out
http://www.ebrary.com/kb/users/ . That is where we document a lot of our most up to date workarounds and fixes. If they still have problems, they can contact us directly and we can work with them to see if it's an issue specific to their computer configuration.

Friday, February 20, 2009

Database Disruptions Possible on Tuesday, Feb. 24th

Maintenance is scheduled for the network's backbone on the evening of Tuesday, Feb. 24th, at midnight. The library expects some database access will be disrupted for up to six hours. If you are unable to connect, we ask you to be patient and try accessing the database(s) in question at a later time.

Wednesday, February 11, 2009

Internet Downtime - Thursday, Feb. 12th

On Thursday, Feb. 12th, the library along with the UTD campus may experience a disruption in Internet service between 7:00pm and 8:30pm for a duration of 30 minutes. Emergency upgrades have been planned for the metro area's T-1 Internet access during this time. We ask that our patrons plan ahead in case of possible disruption.

Wiley Interscience Ejournals Downtime on Monday, Feb. 16th

The Wiley Interscience (now incorporating Blackwell Synergy) ejournal service will be down for maintenance for approximately 1 hour on Monday, February 16th, starting at 3a.m. We appreciate your patience and understanding while this service undergoes important updates.

Tuesday, February 10, 2009

EBSCO Journal Service Downtime on Friday the 13th

EBSCO Journal Service (EJS) will be experiencing downtime for network maintenance from 10p.m. to approximately 11p.m. on Friday, Feb. 13th. For our library users, this means selected journal titles in EBSCO databases or in other databases that link to EBSCO services will be temporarily unavailable during this time. We thank our users for their patience and understanding while these important updates are applied.

Thursday, February 05, 2009

Printing Has Been Reinstated at the Library

The printing and photocopier functions requiring a Comet Card have been reinstated as of this afternoon. We thank our users for their patience and understanding while these very important upgrades were being applied to our systems.

Wednesday, February 04, 2009

Printing Out of Order at the Library - Thursday, February 5th

Printing and photocopying requiring the Comet Card will not be available on Thursday, February 5th, starting when the library opens and possibly lasting the entire day. Cash photocopying only will be available. UTD students, staff and faculty will still be able to print in all other labs on campus.
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